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Sender ID Topic hub

Sender ID explained

Definition

A sender ID is the 'from' identity a recipient sees on an A2P SMS: an alphanumeric string of up to 11 GSM-7 characters (typically a brand name), a numeric long code, or a short code. Most countries require alphanumeric sender IDs to be pre-registered with the regulator or operator before traffic will deliver.

Summarised from What is a sender ID?

Last updated 11 key terms

How it works

  1. 1

    Pick the sender type

    Alphanumeric IDs are one-way and suit OTPs and notifications; long codes are two-way and support replies; short codes offer the highest throughput for large campaigns. Some markets, notably the United States, do not allow alphanumeric IDs at all.

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  2. 2

    Choose a compliant ID

    Keep it to 11 GSM-7 characters, with no spaces in most markets, and match your brand name — generic strings like INFO, ALERT or OTP are commonly rejected. Decide up front whether it is transactional or promotional.

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  3. 3

    Register it in each market

    Submit your brand identity, the exact sender ID, the use case and sample content (plus proof of opt-in for marketing) through your aggregator. The regulator and/or operators approve, ask for clarification or reject; requirements and lead times differ by country.

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  4. 4

    Send consistently

    Operator firewalls drop unregistered sender IDs, and content that contradicts the registered classification can get an ID suspended, often within hours. Aggregator-side whitelisting stops anyone else sending under your name.

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Key terms

Each term has its own answer page with the full explanation.

Frequently asked questions

How do I register an alphanumeric sender ID?

Most regulators require alphanumeric sender IDs to be pre-registered before any A2P SMS is accepted, so registration is a prerequisite, not an option. The general path is: choose a compliant sender ID (up to 11 GSM-7 characters), submit your brand, use case, and sample content, then wait for regulator/operator review. Requirements and lead times differ by country — see the country guides for the exact process in each market.

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What are SMS sender ID best practices?

Register alphanumeric sender IDs in every market that requires it, keep the ID to a recognizable brand name (up to 11 GSM-7 characters), classify traffic correctly as transactional or promotional, use it consistently so customers learn to trust it, and never send content that contradicts the registered use case. A well-managed sender ID lifts trust and delivery; a mismatched one gets suspended by the operator firewall.

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What is sender ID spoofing?

Sender ID spoofing is sending an SMS with a falsified originator — appearing as `BANK-OF-X`, `DHL`, `MyBrand` when the sender has no authorisation to use that string. It is the SMS equivalent of email phishing, and it is the dominant vector for smishing attacks globally. The protocol weakness: GSM SMS has no end-to-end sender authentication, so the SMSC accepts whatever sender ID the originating ESME submits.

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What is a verified sender?

A verified sender is a business messaging identity that a channel has authenticated and bound to a real brand — an RCS/RBM verified agent with logo and checkmark, a verified WhatsApp Business, or a registered SMS sender ID. Verification proves the message genuinely comes from the brand, closing the sender-ID spoofing gap that makes unauthenticated SMS a smishing vector. It is central to both trust and A2P monetization.

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