Legal documents.
Terms of service, privacy, acceptable use, data processing — every agreement that governs a BroadNet contract or BroadNet's handling of your data, in one place.
Acceptable Use Policy.
What may and may not be sent over BroadNet's network. This policy forms part of the Master Services Agreement and applies to every account, on every channel, in every market we route to.
Cookie Policy.
How BroadNet uses cookies and similar browser storage on our websites, what each category does, and how you control your consent.
Data Deletion Policy.
How BroadNet handles deletion requests under GDPR Article 17 (right to erasure), UAE PDPL, Saudi PDPL, and similar regimes. Verified deletion within 30 days of request; certificate of destruction available on request.
Data Processing Agreement.
BroadNet's standard Data Processing Agreement governs the processor relationship between BroadNet and our customers under GDPR, UAE PDPL, Saudi PDPL, and other applicable data-protection regimes. The DPA is automatically incorporated into every Master Services Agreement.
Master Services Agreement.
Our standard MSA template is available for review under NDA. Volume customers operate under negotiated MSAs incorporating our DPA, SLA, and security addendum.
Payment and Refund Policy.
How BroadNet invoices and takes payment, when service can be suspended for non-payment, how cancellations work, and how to cancel an order within 3 days of the invoice date for a refund.
Privacy Policy.
How BroadNet Technologies collects, uses, shares and protects your personal information when you access or use our websites and services.
Service Level Agreement.
99.99% uptime SLA on production API endpoints. Service credits for breaches. Higher premium SLA tiers available for enterprise customers under custom contract.
Sub-processors.
BroadNet engages a small set of sub-processors to deliver our services. Customers are notified at least 30 days before any new sub-processor is engaged. The current list is below.
Terms of Service.
The Terms of Use that govern your access to and use of BroadNet Technologies' website and services.
Looking for compliance certificates and security controls? See the Trust Center or Security pages.
How we make this site usable for everyone is set out in our accessibility statement.