Sub-processors.
Overview
BroadNet engages a small set of sub-processors to deliver our services. Customers are notified at least 30 days before any new sub-processor is engaged. The current list is below.
Infrastructure
AWS (eu-central-1, me-south-1) — primary cloud infrastructure for some non-MENA workloads. Most production runs on BroadNet-operated Tier-3 facilities in MENA.
Email & alerts
Postmark — transactional email for account notifications.
Status
Statuspage.io — public status page hosting.
Analytics
Self-hosted Plausible-style analytics. No third-party analytics, no Google Analytics.
Definitions
Capitalised terms used in this document carry the meanings assigned to them in the Master Services Agreement and the BroadNet Data Processing Agreement. Where conflict arises, the MSA prevails for commercial terms and the DPA prevails for data-protection terms.
- BroadNet
- BroadNet Technologies Sarl, headquartered in Dubai, United Arab Emirates, and its wholly-owned subsidiaries.
- Customer
- The legal entity that has executed an order form or Master Services Agreement with BroadNet.
- Services
- The messaging APIs, dashboards, and supporting infrastructure provided by BroadNet under an order.
- Personal Data
- Has the meaning given in Article 4(1) GDPR; equivalent definitions apply under UAE PDPL and Saudi PDPL.
Questions?
Questions about this document or our legal terms? Our legal team responds within two business days.
legal@broadnet.me