LEGAL
Service Level Agreement.
Last updated · April 18, 2026Effective immediately upon publicationDocument · /legal/sla
Overview
99.99% uptime SLA on production API endpoints. Service credits for breaches. Higher premium SLA tiers available for enterprise customers under custom contract.
§01
Definitions
Capitalised terms used in this document carry the meanings assigned to them in the Master Services Agreement and the BroadNet Data Processing Agreement. Where conflict arises, the MSA prevails for commercial terms and the DPA prevails for data-protection terms.
Quick reference
- BroadNet
- BroadNet Technologies Sarl, headquartered in Dubai, United Arab Emirates, and its wholly-owned subsidiaries.
- Customer
- The legal entity that has executed an order form or Master Services Agreement with BroadNet.
- Services
- The messaging APIs, dashboards, and supporting infrastructure provided by BroadNet under an order.
- Personal Data
- Has the meaning given in Article 4(1) GDPR; equivalent definitions apply under UAE PDPL and Saudi PDPL.
Questions?
Questions about this document or our legal terms? Our legal team responds within two business days.
legal@broadnet.meBroadNet Technologies Sarl · Dubai, UAE · Operating since 2003
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