Journey-grade messaging
for travel and hospitality.
Booking confirmations, boarding-pass push, gate-change alerts, in-stay messaging and post-trip surveys — delivered on the channel your guest actually reads, in the language they actually speak.
Airlines, hotels and OTAs running on BroadNet
Every travel touchpoint,
from booking to return flight.
The same orchestration that delivers a booking confirmation in two seconds also runs your gate-change alerts, in-stay WhatsApp concierge and post-trip NPS — without you stitching together four vendors.
Booking & e-ticket delivery
Multi-language WhatsApp and SMS confirmation the moment the PNR is created, with deep-link to manage-my-booking and add-ons.
Flight status & gate changes
Departure-day delays, gate moves and cancellation rebooking — pushed within seconds of the operational update from your DCS or PSS.
Boarding-pass push
Apple Wallet / Google Wallet boarding-pass links delivered on WhatsApp 4 hours before departure, with seat-change and upgrade prompts.
Hotel in-stay messaging
Pre-arrival check-in link, in-room WhatsApp concierge, late-check-out prompts and post-stay NPS — branded and language-aware.
Conversational support
24/7 traveler support on WhatsApp Business with agent handoff for complex reroutes — fully two-way, history-preserving.
Loyalty & post-trip
Miles credit alerts, tier-upgrade nudges, partner-offer pushes and post-trip review requests — segmented by traveler profile.
Built for cross-border travel.
Travel messaging crosses borders constantly. We hold the certifications and operate the routes that let you send into UAE, KSA, EU, India and beyond — without legal review for every campaign.
Federal Decree-Law 45/2021 and KSA PDPL 2023 — consent ledger, lawful-basis and cross-border data flows handled in-flight.
EU GDPR Article 28 DPA, UK GDPR and California CCPA/CPRA addenda available on day one for cross-border traveler data.
Information-security management certified across Dubai, Frankfurt and Singapore data-centre estates.
Security, availability and confidentiality criteria, audited continuously across a 12-month observation window.
Official WhatsApp Business Solution Provider. Travel and Authentication template approvals managed in-house.
Gate-change alerts reach passengers on WhatsApp first, with SMS fallback for every handset.
Challenge: Departure-day messaging ran on an ageing stack, and wrong-gate walk-ups were eroding gate operations. Approach: A leading regional carrier moved messaging onto BroadNet's WhatsApp + SMS orchestration, with a single template manager covering every alert type and language, and smart SMS fallback. Brand reference available under NDA.
The channel mix
airlines and hotels actually fly.
Travel skews heavily to WhatsApp for the rich, two-way moments (boarding pass, concierge) and SMS for the universal, time-critical alerts (gate change, delay) that have to land regardless of handset.
WhatsApp Business
Boarding passes, in-stay concierge, post-trip — rich, two-way, branded.
SMS
Universal reach for gate changes, delays and cancellations — every passenger, every handset.
Voice & flash-call
Booking-confirmation flash-call, premium-tier callback for VIP guests and irregular-ops rebooking.
From DCS or PMS
to the traveler's pocket.
One REST call from your reservation system, DCS, PSS or PMS. BroadNet handles language selection, channel routing, wallet-link generation and DLR reconciliation back into your traveler CDP.
Webhook from Amadeus, Sabre, Opera, Mews or a custom PSS. PNR or folio-keyed, language-tagged, urgency-classed.
WhatsApp if reachable; SMS otherwise. Voice flash-call for high-priority booking confirms. Wallet-link hydrate for boarding pass.
Direct Meta or MNO route. Per-message DLR back into your traveler CDP within seconds.
Built for irregular-ops day.
- One platform for SMS, WhatsApp, RCS and Voice — your IROPS team doesn't switch vendors when a snowstorm hits.
- Wallet-link generation (Apple + Google) built into the WhatsApp template manager.
- Native template manager with 30+ languages and Meta-policy linting — Arabic, French, Hindi, Tagalog ready out of the box.
- DCS / PMS / PSS webhooks for Amadeus, Sabre, Opera, Mews — no glue code.
- AED, SAR, USD and EUR billing with volume tiers from 100k messages a month upward.
Your industry, on a carrier-grade network.
Compliant, reliable messaging tuned to your sector — across MENA, Africa and Asia.
Move your guest messaging
onto carrier-grade rails.
Talk to our travel team about routing, languages, wallet integration and pricing for IROPS-grade workloads. Most carriers are live in under three weeks.