Smart Waiter is BroadNet's AI ordering assistant for restaurants. Guests scan the QR on the table, the menu opens in their browser — no app — and an AI waiter helps them order, answers questions and recommends pairings in Arabic or English. Orders sync straight to the kitchen. Live at dine.broadnet.ai.
Smart Waiter greets guests in their language, answers questions, recommends the perfect pairing and takes the order — the moment they're ready, on every table, without waiting on staff.
How it works
No hardware for the guest, no app to install, no ticket to re-key. The whole flow lives on a phone and lands in the kitchen.
Guest scans the table QR
A branded Scan-to-Order standee sits on every table. One camera tap opens the menu — nothing to install.
The AI waiter greets them
Smart Waiter welcomes the guest in their language and helps them explore the menu, answer questions and decide.
Customize & confirm
Guests build the order with AI suggestions for pairings and add-ons, then confirm — and get an instant confirmation.
Kitchen receives in real time
The order syncs straight to the kitchen. Staff focus on hospitality, not taking down tickets. The bill is a tap away.
The platform
Smart Waiter is a conversational ordering assistant, not a static PDF behind a QR code — shipping today at dine.broadnet.ai.
Every table gets a QR standee. The guest scans with their phone camera and the full menu opens in the browser — no download, no login, no friction. One code per table maps the order straight to the seat.
More than a static PDF menu. Guests can ask questions in natural language — “what's vegetarian?”, “which dish is less spicy?”, “what pairs with this?” — and the assistant answers, guides, and places the order conversationally.
Serve Arabic and English guests from the same QR — the assistant detects and responds in the guest's language, with more languages on the roadmap. Built for MENA hospitality, ready for international footfall.
The assistant suggests pairings, add-ons and specials at the right moment — sides, drinks, desserts — lifting average check size without pressuring the guest or waiting on staff availability.
Confirmed orders land instantly at the kitchen display — no re-keying, no lost tickets, no order drifting between paper and POS. Guests get an instant confirmation the moment they submit.
Update dishes, prices and availability yourself — no reprinting. See what guests order, ask about and skip, so the menu and specials keep improving from real table behaviour.
Why restaurants switch
Table-side ordering has been tried before. It fails when guests hit an app wall, when the “menu” is a flat PDF, or when the order still has to be re-keyed by hand. Smart Waiter is built around each of those failure points.
Guests never hit an app-store wall. The menu opens in the browser on any phone — the single biggest reason table-side ordering fails elsewhere.
A conversational assistant, not a flat PDF. It answers dietary and pairing questions and guides the order — the part a laminated QR menu can't do.
Built for MENA first — real Arabic and English on one code, RTL native. Not an afterthought bolt-on translation.
Contextual pairings and specials are offered at the right moment, on every table, without depending on staff availability or training.
Structured tickets land in real time — no handwriting, no re-keying between paper and POS, no orders lost at the pass.
Powered by BroadNet's AI and messaging infrastructure and regional operations — the same team behind enterprise-grade communications since 2003.
Who runs Smart Waiter
Turn every table into an ordering point during peak covers. Guests order and re-order without waiting to catch a server's eye — staff spend their time on service, not order-taking.
High-dwell tables that re-order all evening. Refills, add-ons and dessert are one scan away — the assistant handles the upsell so a small team can cover more tables.
Cut the counter queue. Guests order from the table or in line and the kitchen gets a clean, structured ticket instantly — fewer mistakes, faster throughput.
One QR in the room, by the pool or in the lobby lounge. Multilingual by default for international guests, with orders routed to the right outlet in real time.
Run several menus and brands from one dashboard. Update dishes, prices and availability instantly — no reprints — and read demand signals per brand.
Native Arabic and English on the same code, RTL done right, and BroadNet's regional operations behind it. Roll out across a portfolio with one consistent guest experience.
Smart Waiter is part of the BroadNet AI portfolio, hosted at dine.broadnet.ai. The friendly QR standee on the table is the front of a stack built by the same team that has run enterprise-grade AI and messaging infrastructure for global brands since 2003 — with regional operations that speak your guests' language.
The ordering assistant runs on BroadNet's AI stack — multilingual understanding, recommendations and conversation, tuned for the table.
Order confirmations and guest touchpoints ride BroadNet's messaging estate — the same rails trusted for high-volume delivery.
Native Arabic + English, RTL done right, and a regional operations team that supports rollouts across a portfolio.
FAQ
Smart Waiter is BroadNet's AI scan-to-order assistant for restaurants. Guests scan a QR code on the table, the menu opens in their phone browser, and an AI assistant helps them explore, ask questions, get recommendations and place the order — which syncs straight to the kitchen. It's live at dine.broadnet.ai.
No. That's the point. Smart Waiter opens in the phone's browser the moment the guest scans the QR code — no app store, no download, no login. It works on any modern smartphone.
Arabic and English today, on the same QR code, with the assistant responding in the guest's language and full right-to-left support for Arabic. Additional languages are on the roadmap — it's designed to serve mixed local and international footfall.
Because every table can order and re-order the instant they're ready — without waiting for staff — and because the AI assistant suggests relevant pairings, add-ons and specials in the flow of ordering. That combination captures orders that would otherwise be lost to wait time and lifts average check size.
Confirmed orders are delivered in real time to the kitchen display, so there's no re-keying between paper, POS and the pass. Guests receive an instant confirmation when they submit, and staff can focus on hospitality instead of taking down tickets.
Smart Waiter is a BroadNet product, part of the BroadNet AI portfolio and hosted at dine.broadnet.ai. It's built on BroadNet's AI and messaging infrastructure and supported by the same regional operations team that has run enterprise-grade communications since 2003.
Your menu and a demo. BroadNet sets up your digital menu, brands the Scan-to-Order standees for your tables, and connects the kitchen view. You manage dishes, prices and availability yourself from the dashboard — no reprinting when something changes. Book a demo to see it on your own menu.
Book a demo and we'll set up Smart Waiter on your menu, brand the Scan-to-Order standees for your tables, and show you the guest experience end to end — in Arabic and English.
