mart Waiter is an AI waiter for restaurants and cafés from BroadNet AI. A guest scans the QR code on the table and the menu opens in the phone's browser, with no app to download. Instead of only scrolling, the guest can ask questions such as "what's the best vegetarian option?", "does this contain nuts?" or "what goes well with this dish?", in Arabic or English, and build an order at their own pace. Confirmed orders go straight to the restaurant team, and staff stay in control of every order and every guest who wants personal service. We first introduced it on our previous blog under the name Dine; the Smart Waiter page has the full product tour.
Key takeaways
- One scan: a QR code per table opens the menu in any modern phone browser. No app store, no download, no login.
- A conversation, not a PDF: guests ask about dishes, ingredients, options and add-ons in natural language.
- Arabic and English on the same code, built for MENA hospitality and international guests.
- Orders reach the team instantly, with no re-keying from paper.
- Staff review and manage orders and step in whenever a guest wants personal help.
- Restaurant groups can run several branches, each with its own menu, prices, branding and reporting, from one platform.
How does an AI waiter work?
- Scan. A branded "Scan to Order" standee sits on each table. One camera tap opens the menu, mapped to that table.
- Ask. The assistant greets the guest in their language and answers questions about the menu from the restaurant's own information.
- Order. The guest builds the order with suggestions for pairings and add-ons, then confirms and gets an instant confirmation.
- Serve. The order lands with the kitchen and the floor team, who focus on hospitality instead of writing tickets.
What guests get
- A simple QR experience with nothing to install.
- Answers to menu questions without waiting for a member of staff to be free.
- Everyday Arabic and English, so local and international guests are equally comfortable.
- Quick information about dishes, ingredients, options and add-ons.
- An easier way to explore the menu and build an order at their own pace.
What restaurant teams get
- Fewer repetitive menu questions during the busiest hours of service.
- More time for hospitality and guest care.
- Clean, structured orders that reach the kitchen in real time.
- Menu control without reprinting: update dishes, prices and availability yourself.
- Insight into what guests ask about, order and skip, so menus and specials keep improving.
Does an AI waiter replace waiting staff?
No, and it is not designed to. The restaurant team stays in control: staff can review and manage orders, help any guest who wants a person, and keep providing the service that makes a restaurant memorable. Smart Waiter takes the questions and ordering steps that work well digitally, so the experience moves more smoothly from the first scan to the final order. Technology works alongside the team, not instead of it.
Built for one restaurant or many
For groups, Smart Waiter supports multiple branches from one central platform. Each location keeps its own menu, pricing, branding and reporting, which gives the group one organised way to run its digital dining experience while each branch keeps what makes it local. The same QR approach fits restaurants, cafés, quick-service counters and hotel outlets.
Where Smart Waiter fits in BroadNet AI
Smart Waiter is one of BroadNet AI's ready-made assistants for specific industries, alongside agents for hotels, clinics and bookings, described in our guide to turnkey AI agents for hospitality, retail and healthcare. They run on the BroadNet AI platform and on BroadNet's messaging infrastructure, so a restaurant group can later add customer messaging, such as reservation confirmations on WhatsApp Business or loyalty offers by bulk SMS, without changing vendor.
Frequently asked questions
What is an AI waiter?
An AI waiter is a digital ordering assistant that guests open at the table, usually by scanning a QR code. It answers questions about the menu in natural language, suggests dishes and add-ons, and takes the order, while restaurant staff stay in charge of service.
Do guests need to download an app to use Smart Waiter?
No. Smart Waiter opens in the phone's browser as soon as the guest scans the table's QR code. There is no app store, download or login, and it works on any modern smartphone.
Which languages does Smart Waiter support?
Arabic and English on the same QR code. The assistant replies in the language the guest uses, which suits restaurants serving both local and international guests.
Can Smart Waiter answer questions about ingredients and allergens?
It answers from the restaurant's own menu information, including dishes, ingredients and options, so its answers are only as complete as that information. For serious allergies, guests should still confirm with the staff, who can step in at any time.
How do orders reach the kitchen?
When a guest confirms, the order is sent straight to the restaurant team in real time, mapped to the table it came from. Nothing is re-keyed from paper.
Can a restaurant group use Smart Waiter across several branches?
Yes. Several branches can run from one central platform, with each location keeping its own menu, pricing, branding and reporting.
Is Smart Waiter the same product as Dine?
Yes. BroadNet AI first introduced the AI waiter as Dine; the product is now called Smart Waiter.
How can my restaurant try Smart Waiter?
Start from the Smart Waiter page on the BroadNet site or contact the BroadNet team to set up your menu and table codes.