Use cases BroadNet answer

What is an SMS survey?

Last reviewed July 22, 20261 min readReviewed by BroadNet engineering

Quick answer

An SMS survey collects feedback by text — sending a question and capturing the recipient's reply through two-way messaging. Because SMS is read within minutes by nearly everyone, response rates are high and fast, which makes it strong for short pulse surveys, NPS scores, and post-interaction feedback. It needs a number that can receive replies and a webhook to route responses into your system.

Plain-language definitionVendor-neutralReviewed July 22, 2026

The long answer

Everything worth knowing, nothing that isn't.

§01

How it works

You send a question (often a rating like 'Reply 1-5') and the recipient's reply arrives back through two-way SMS, routed to your application by a webhook for scoring. See /answers/what-is-two-way-messaging and /answers/what-is-a-messaging-webhook.

§02

Why SMS suits surveys

High open rates and immediacy mean more responses, faster, than email — ideal for NPS, CSAT, and short pulse checks right after an interaction. See /products/two-way-sms.

§03

Keep it short and consented

One or two questions maximize completion, and recipients must have opted in. Honour opt-out and keep it brief. See /answers/sms-opt-in-best-practices.

BNWritten by the BroadNet engineering team·Operating carrier-grade messaging since 2003, headquartered in Dubai·Editorial standards

Build with this

Need help wiring this up?

The pages below are the products and integration guides that put this concept on the wire. If you'd rather walk through it live, our engineering team takes calls same-day during MENA working hours.

Talk to our engineering team

Two-way SMS

Feedback

Was this answer helpful?

Your vote helps us prioritise which answers to expand with examples, diagrams, and code snippets.

Yes No

Thanks — noted. We'll keep this answer maintained.

Got it. Tell us what was missing — send a quick note.

How we write and review content

Talk to a real engineer about your build.

We reply within one business day, and production accounts get 24/7 support. Our solutions engineers ship code, not scripts.

Talk to support Speak with sales

$ curl -X POST https://api.broadnet.me/sms/sendSms

Response SLA

Test-access requestsReply within 1 business day

Production24 / 7 · < 15 min

Operator NOC24 / 7 · pager

support@broadnet.me · +971 4 456 7768