Approved national channels for ministries, regulators, and city authorities across MENA and Europe. Mass alerts in minutes, e-government notifications with sender-ID protection, identity OTPs in under two seconds — all on infrastructure that stays inside your borders.
From a civil-defence broadcast that has to land in seconds to a quiet residency reminder a week in advance, every government message takes the same disciplined path — registered originator, approved route, delivery receipt.
Geo-targeted broadcasts to every active subscriber inside a polygon — sandstorm warnings, civil defence drills, evacuation orders, road closures. Multi-channel fallback ensures even feature-phone holders receive the alert.
Status pushes from MOI, MOFA, GDRFA-style integrations — residency renewals, license expiries, utility cut-off warnings, court summons. Sender-ID-protected so citizens trust the message is genuine.
Voter registration confirmations, polling station lookups by national ID, turnout reminders, election-day logistics — at national scale within strict pre-poll windows defined by the electoral commission.
VAT filings, zakat reminders, customs duty notices, social transfer confirmations. Direct ministry integration with sender IDs registered against the issuing authority, fully aligned with national PDPL frameworks.
Vaccination drives, screening calls, outbreak notifications, antibiotic stewardship. The same campaign reaches citizens through SMS, voice IVR for the elderly, and WhatsApp for two-way confirmation — coordinated from one console.
Identity verification for tax portals, residency apps, court e-filing, customs declarations, smart-city services. Sub-2-second OTP delivery with SMS → voice failover, fraud-scored to block toll abuse.
Illustrative example — sample content, not a real customer message.
تنبيه من الدفاع المدني: يُتوقّع طقس شديد اليوم بين الساعة 4 و7 مساءً. يُرجى تجنّب الطرق الساحلية واتّباع إرشادات السلامة الرسمية.
Civil Defence alert: severe weather expected today between 4–7 PM. Avoid coastal roads and follow official safety guidance.
Geo-polygon alerts, e-government nudges, public-health broadcasts and identity OTPs share a single API surface. Residency and tenant authority travel in the request header — routing, consent and audit are enforced at the sovereign edge.
# Public-safety alertcurl -X POST https://api.broadnet.me/sms/sendSms \ -H "Authorization: Bearer $BROADNET_TOKEN" \ -H "Content-Type: application/json" \ -d '{ "senderId": "GOVALERT", "destinationNumber": "447700900123", "message": "Weather warning: heavy rain from 18:00 today. Avoid low-lying roads and follow official guidance.", "messageType": "TEXT" }' # → 200 OK — the response body is the message ID, e.g. 2603121407537573731The platform was built alongside government tenants from the start. Residency is a deployment topology you choose — UAE, KSA, EU, or inside your own GovCloud. Audit trails are a live, replayable event stream that flows straight to your regulator's SIEM.
Data residency inside national borders. Tenants choose between BroadNet's UAE, KSA, and EU regions, or a customer-controlled VPC deployment hosted within ministry infrastructure.
Mutual-TLS, IP allow-listing, hardware-rooted keys, role-based access tied to national directory. SOC 2 Type II processes layered on top of ISO 27001 certification.
Every send is stored with timestamp, originator, sender ID, route, DLR, and recipient hash. Exports stream directly to the regulator's SIEM on schedule.
Cryptographic operations executed inside FIPS 140-2 validated modules. ISO 27001 and ISO 27018 certified, with annual third-party penetration testing.
Sender IDs registered, A2P agreements current, content rules and timing windows codified in the platform — so policy never depends on a person remembering it. Sender-ID registration with regional regulators typically clears in 5–15 business days.
TDRA rules govern A2P SMS — registered alphanumeric sender IDs and AD- prefix discipline are enforced by BroadNet's compliance engine before any government send leaves the platform.
Routes are licensed through CST with sender IDs registered against the ministry. PDPL 2023 obligations — purpose binding, retention windows, lawful basis — are configurable per workspace and audited monthly.
NTRA pre-approved routes for ministry traffic. Arabic and Latin sender IDs supported with priority handling for civil defence and public health campaigns.
Qualified electronic signatures and trust services aligned with eIDAS 2.0 for cross-border e-government communications. GDPR-aligned residency in EU regions.
Sovereign edge runs inside the national GovCloud. Audience resolution, consent gates and audit logging happen on-shore — only the final SMPP / WhatsApp / SIP carry-traffic leaves the platform to the destination operator.
Ministry / agency platform (civil defence, MoH, MoI, statistics) emits an audience query + template references.
In-country edge. Tenant authentication via FIPS 140-2 HSM. Audit log entry written before any routing decision.
Polygon, governorate, citizen-class or list resolved against the national subscriber base. Quiet-hours and consent checked.
SMS broadcast at up to 30,000/s per node; WhatsApp where pre-consented; voice IVR for accessibility cohorts.
Delivery confirmed per citizen. Hashed receipts feed the agency audit dashboard and the national CERT log.
Ministry / agency platform (civil defence, MoH, MoI, statistics) emits an audience query + template references.
In-country edge. Tenant authentication via FIPS 140-2 HSM. Audit log entry written before any routing decision.
Polygon, governorate, citizen-class or list resolved against the national subscriber base. Quiet-hours and consent checked.
SMS broadcast at up to 30,000/s per node; WhatsApp where pre-consented; voice IVR for accessibility cohorts.
Delivery confirmed per citizen. Hashed receipts feed the agency audit dashboard and the national CERT log.
When a Gulf ministry needed a sovereign replacement for its ageing alerting stack, BroadNet deployed a tenanted control plane inside the ministry's data centre, federated to direct operator interconnects with every national MNO. The first live test pushed a bilingual sandstorm advisory to every active SIM inside the targeted emirates — SMS for handsets, IVR for unanswered devices, delivery receipts streamed to the regulator in real time.
SMS still reaches everyone with a SIM. Voice still reaches the citizens who need their pension confirmed by a human voice. WhatsApp lets the rest reply. The platform routes each message to the channel most likely to land.
Carrier-grade throughput on direct operator routes. Every active SIM inside a target polygon receives the broadcast — no app install, no data plan required.
Recorded or text-to-speech calls for citizens who can't read SMS — vaccine reminders, pension confirmations, residency renewals. DTMF capture for confirmations.
Verified government accounts for resident chat, document upload, appointment booking, and status enquiries. Routed through the Official Business API with template approvals managed by BroadNet.
Templates are authored once and stored per locale. The console previews the rendered message in the citizen's script — right-to-left for Arabic, accented glyphs for French — and warns the operator when the chosen route is not safe for non-GSM-7 characters.
RTL templates, Hindi-Arabic numerals, Hijri date formatting, ministry-specific terminology dictionaries.
Maghreb and West-African e-government deployments. Accent-safe encoding across GSM-7 and UCS-2 routes.
Plain-language summaries for expat residents and cross-border services. Concise SMS-first phrasing.
Yes. We deploy BroadNet's messaging stack on national sovereign cloud platforms — including UAE G42 Sovereign Cloud, KSA STC Cloud / NCA-accredited Tier-3, Egypt MCIT cloud and Qatar Q-Cloud. Every byte of citizen data, audit log, template and consent record remains inside national borders. We operate the software; your authority operates the keys and the access policy.
Templates are per-locale, not per-language: Modern Standard Arabic, Egyptian, Levantine and Gulf colloquial all ship as distinct template families and are routed by citizen locale tag. Minority languages (Urdu, Tagalog, Tigrinya, Amharic, Tamil, Malayalam) are supported through the same template manager. Diacritics, RTL rendering and UCS-2 encoding are handled automatically — no operator-side surprises.
Per-operator throughput is reserved in advance for each peak window — we pre-negotiate burst capacity with the national MNOs each calendar year. During a declared emergency window the platform shifts to a dedicated alert plane that bypasses standard rate-limits, with priority binds and elastic SMSC capacity. Our 2025 Hajj season carried 380M+ messages with zero degradation.
We separate audit classes: emergency alerts (civil defence, public-safety, mass-casualty) bypass consent by statute in every jurisdiction we operate in, civic-service messages (visa renewal, tax filing, voter outreach) use a regulator-defined civic carve-out, and any promotional or commercial outreach requires explicit opt-in with STOP keyword handling in any language. The consent ledger is exportable on request.
Each citizen profile can carry an accessibility tag: low-vision profiles get voice IVR with text-to-speech in their locale, hearing-impaired profiles get text-only via SMS plus WhatsApp with optional video-relay deep-links, and cognitive-accessibility profiles get plain-language template variants. Accessibility variants ship alongside the standard templates and are reviewed quarterly with disability-services agencies.
Every send produces a hash-chained log line, from the edge through to the DLR, anchored daily to an immutable storage class. The audit format is accepted by UAE NESA, KSA NCA, Egypt NTRA, Qatar NCSA and Jordan TRC as evidence-of-send for regulatory and incident-response inquiries.
Emergency alerts ride a dedicated routing tier backed by BroadNet's 99.99% platform SLA, with reach targets for large polygon broadcasts scoped per deployment, and a 24/7 NOC bridge with the agency on speed-dial. Sev-1 incidents get a named director on the bridge inside 15 minutes and a post-incident RCA within 24 hours.
Both models are supported. The fully-managed model has BroadNet's MENA NOC operate the platform under a Service Agreement; the sovereign model deploys the platform inside your GovCloud with your team running the operations console while BroadNet provides support. A hybrid — agency operators on policy, BroadNet on incident — is the most common configuration for ministerial customers.
Need a sovereign-deployment scoping conversation? Request government messaging review →
Compliant, reliable messaging tuned to your sector — across MENA, Africa and Asia.
A short call with our public-sector team covers residency topology, regulator registrations, sender-ID protections, and a costed deployment plan for your ministry or agency.
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