Turn every reply
into insight.

They just reply to the text. For an NPS survey they send a number from 0 to 10; for CSAT, a 1-to-5 rating; for a keyword poll, a word like YES, NO or GOOD. The response parser normalises the reply, scores it, and can trigger a branching follow-up question in the same thread.

Yes. NPS, CSAT and CES are built-in templates — pick the scale, write the prompt, and BroadNet handles the scoring (promoters, passives and detractors for NPS; average score for CSAT). You can also compose fully custom question sets with conditional branching.

SMS is opened far more often than email and people reply from the same thread in seconds, so completion typically runs ahead of email surveys. We don't publish a single universal lift figure because it depends on your audience, timing and question — instead we help you baseline SMS against your own email surveys so the comparison is real.

SMS Surveys run across BroadNet's footprint of 200+ countries over 1,000+ direct operator connections, with local sender IDs and regulatory handling included on the route. You can run one survey across your whole customer base or target a single market.

Yes. A STOP reply lands the number on a platform-wide suppression list across every campaign and product in your account, and consent trails are retained for you. Sender IDs are pre-registered where regulators such as the UAE's TDRA or KSA's CST require it.