Fundamentals BroadNet answer

What is number masking?

Last reviewed July 22, 20261 min readReviewed by BroadNet engineering

Quick answer

Number masking (call and SMS anonymization) uses a temporary proxy number to connect two parties — a rider and driver, a buyer and seller — so neither sees the other's real number. The platform maps both real numbers to the proxy and relays calls and texts through it, protecting privacy and keeping the conversation on-platform for safety and auditability. It is built on DID numbers and programmable voice and SMS. See /answers/what-is-did and /answers/programmable-voice.

Plain-language definitionVendor-neutralReviewed July 22, 2026

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