Fundamentals BroadNet answer

What is IVR (Interactive Voice Response)?

Last reviewed July 22, 20261 min readReviewed by BroadNet engineering

Quick answer

IVR (Interactive Voice Response) is an automated telephony system that plays voice prompts and collects caller input via keypad (DTMF) tones or speech recognition, then routes the call or serves information without a human agent. Programmable-voice IVR flows are built in code — 'press 1 for sales' menus, self-service balance checks, or voice-OTP delivery. See /answers/what-is-acd, /answers/what-is-did, /products/voice, and /products/voice.

Plain-language definitionVendor-neutralReviewed July 22, 2026

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