# ISO 9001 — quality management.

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Last updated · April 18, 2026 Maintained by · Trust & Compliance Document · /trust/iso-9001

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We provide a single evaluator package with the SIG, CAIQ, pen-test summary, and current audit letters.

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## Overview

ISO 9001 is the international standard for a Quality Management System (QMS). It defines how an organisation consistently meets customer and regulatory requirements and improves over time. BroadNet holds ISO 9001 certification.

§01

## What the standard is

ISO 9001:2015 sets out the requirements for a QMS built on seven principles — customer focus, leadership, engagement of people, a process approach, improvement, evidence-based decision-making, and relationship management. It follows the Plan-Do-Check-Act model and embeds risk-based thinking, so quality is managed as a repeatable, measurable process rather than left to individual effort. Certification is granted by an accredited registrar and maintained through annual surveillance audits on a three-year cycle.

§02

## Why it matters to an enterprise buyer

ISO 9001 tells a buyer that delivery quality, change control, and customer-complaint handling are governed by an audited system — which is what underpins predictable SLAs and support.

- Consistent, documented processes for designing, delivering, and supporting the service.
- Defined corrective-action and continual-improvement loops when something goes wrong.
- Measured customer-satisfaction and quality-objective tracking.
- Independent surveillance keeps the system honest between full audits.

§03

## BroadNet's status

BroadNet holds ISO 9001 certification for the design, delivery, and support of its telecom messaging products. Certificate copies are available to evaluators under NDA.

§04

## Scope & validity

The certified scope statement, certificate number, certification body and validity dates are printed on the certificate, which BroadNet shares under NDA — request it at trust@broadnet.me. To verify independently, search for “BroadNet” on IAF CertSearch (iafcertsearch.org), the IAF database of accredited management-system certificates.

§05

## Definitions

Trust artefact terminology used on this page is defined below. Acronym choices follow Shared Assessments (SIG) and Cloud Security Alliance (CAIQ) conventions.

Quick reference

**Audit report**

Independent attestation by a qualified auditor over a defined scope and period.

**SIG / CAIQ**

Standard Information Gathering and Consensus Assessments Initiative Questionnaire — completed annually.

**NDA**

Mutual non-disclosure agreement — pre-requisite for receiving non-public audit evidence.

**Evaluator package**

Curated bundle: certificate copies, audit letters, pen-test summary, SIG/CAIQ, and DPA.

## Questions?

Need a document under NDA, an evaluator briefing, or evidence for procurement? Our trust team coordinates with security, legal, and finance.

[legal@broadnet.me](mailto:legal@broadnet.me)

We reply within one business day

Related documents

## Continue reading

[Trust center home](https://www.broadnet.me/trust)

[Document ISO 27001](https://www.broadnet.me/trust/iso-27001) [Document ISO 22301](https://www.broadnet.me/trust/iso-22301) [Document SLA](https://www.broadnet.me/legal/sla) [Document Trust Center](https://www.broadnet.me/trust)