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FAQ

1.How much does it cost?

That depends on:
How many credits you buy (bulk purchases are cheaper).
The route that you send with. We provide users with several routing options which have different levels of connectivity and have definitive features and costs.
By registering and sending some test messages (free) you can verify exactly what the cost will be.

2. Are there any other costs involved to send SMS?

There are no setup fees or monthly fees or any other additional fees. We operate on a prepay basis. The credits that you buy will not expire until you use them, so if you buy them now and only use them 6 months down the line, that is no problem. They will always be on your account at your disposal.

3. What routes do you provide?

Route Management section gives you similar functionality as the Client Management section, only from a different perspective, by displaying the networks a route delivers to. The two drop down boxes allow you to filter networks by route and by country, and clicking the CLIENTS button opens a new dialogue box with an overview of all clients using the selected route to deliver to a network.

4. How do I buy credits?

We work on a prepaid basis. You can purchase credits via direct deposit or electronic funds transfer.

5. Do you offer discounts?

Yes, we provide discount for bulk SMS of 50,000 upwards. This option saves you 2% off the cost of an SMS.

6. Will the system allow 5000 or more simultaneous messages?

Yes, our system can handle over and above that amount of messages per day at a time. The limit is quite high. BroadNet S.A.R.L offers the same easy to use service whether you are an individual or a bulk client.

7. Do you provide status reports for the undelivered messages?

Yes, both delivered and undelivered messages will appear on your screen to see a status report whether successfully delivered

8. How long does it take to deliver messages?

Typically messages are delivered within few seconds on whichever route you choose, but usually even faster. The best is to test it for yourself.

9. Is it possible to use the "sender id" parameter?

Yes, setting of the Sender ID is possible. Brand your text the way you want it to be is the best form of communication via SMS nowadays.

10. Do you support non-English text? (The SMS will be written in your language)

Yes, you can send non-English Characters. On the 'Compose Message' page select 'Send as Unicode'. The character length for your message will be much shorter though, about 70 characters.

11. How do I register?

Registering for an account is free and takes a few minutes. Please note that all fields must be completed to register. Once you register we create your account with free 5 credits and SMS your username and password to your cell phone.Click Signup to register for a new account.

12. How do I Log in?

ENTER 'Username' and 'Password'. These are both case sensitive. CLICK 'Login' to access your home page

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