# Journey-grade messaging for travel and hospitality. - Canonical URL: https://www.broadnet.me/solutions/travel-hospitality - Language: en - Publisher: BroadNet (https://www.broadnet.me) - Markdown version of the page above, generated from the rendered page. Industry · Travel & hospitality Booking confirmations, boarding-pass push, gate-change alerts, in-stay messaging and post-trip surveys — delivered on the channel your guest actually reads, in the language they actually speak. [Talk to a travel specialist](https://www.broadnet.me/contact?industry=travel) [Explore WhatsApp Business](https://www.broadnet.me/products/whatsapp-business-api) Travel traffic · at a glance 1.4s Typical alert latency Gate-change and delay sends 1,000+ Direct operator connections Direct binds in 86 countries 30+ Languages in flight templates Arabic, English, French, Hindi, Tagalog + 200+ Countries served From a single API key One platform for every itinerary message — from ticket to taxi. Airlines, hotels and OTAs running on BroadNet Pan-MENA airline Gulf flag carrier North African flag carrier Multinational hospitality brand Regional hotel group Pan-MENA travel marketplace Cross-border retail group Tier-1 GCC operator Use cases ## Every travel touchpoint, from booking to return flight. The same orchestration that delivers a booking confirmation in two seconds also runs your gate-change alerts, in-stay WhatsApp concierge and post-trip NPS — without you stitching together four vendors. ### Booking & e-ticket delivery Multi-language WhatsApp and SMS confirmation the moment the PNR is created, with deep-link to manage-my-booking and add-ons. Multi-language Deep-link MMB PNR webhook ### Flight status & gate changes Departure-day delays, gate moves and cancellation rebooking — pushed within seconds of the operational update from your DCS or PSS. DCS webhooks 1.4s median Rebooking link ### Boarding-pass push Apple Wallet / Google Wallet boarding-pass links delivered on WhatsApp 4 hours before departure, with seat-change and upgrade prompts. Wallet links T-4h push Upgrade nudge ### Hotel in-stay messaging Pre-arrival check-in link, in-room WhatsApp concierge, late-check-out prompts and post-stay NPS — branded and language-aware. PMS webhook WhatsApp concierge NPS prompt ### Conversational support 24/7 traveler support on WhatsApp Business with agent handoff for complex reroutes — fully two-way, history-preserving. Official Meta BSP Agent handoff Multi-language ### Loyalty & post-trip Miles credit alerts, tier-upgrade nudges, partner-offer pushes and post-trip review requests — segmented by traveler profile. Miles webhook Tier alerts Review prompt Compliance ## Built for cross-border travel. Travel messaging crosses borders constantly. We hold the certifications and operate the routes that let you send into UAE, KSA, EU, India and beyond — without legal review for every campaign. PDPL UAE & KSA PDPL Federal Decree-Law 45/2021 and KSA PDPL 2023 — consent ledger, lawful-basis and cross-border data flows handled in-flight. Attestation available on request GDPR GDPR & CCPA EU GDPR Article 28 DPA, UK GDPR and California CCPA/CPRA addenda available on day one for cross-border traveler data. Attestation available on request ISO ISO/IEC 27001:2022 Information-security management certified across Dubai, Frankfurt and Singapore data-centre estates. Attestation available on request SOC 2 SOC 2 Type II Security, availability and confidentiality criteria, audited continuously across a 12-month observation window. Attestation available on request Meta Meta BSP Official WhatsApp Business Solution Provider. Travel and Authentication template approvals managed in-house. Attestation available on request Case study · regional carrier ## Gate-change alerts reach passengers on WhatsApp first, with SMS fallback for every handset. Challenge: Departure-day messaging ran on an ageing stack, and wrong-gate walk-ups were eroding gate operations. Approach: A leading regional carrier moved messaging onto BroadNet's WhatsApp + SMS orchestration, with a single template manager covering every alert type and language, and smart SMS fallback. Brand reference available under NDA. [Read the full story](https://www.broadnet.me/customers) [See OTP & messaging](https://www.broadnet.me/products/otp) Channel mix ## The channel mix airlines and hotels actually fly. Travel skews heavily to WhatsApp for the rich, two-way moments (boarding pass, concierge) and SMS for the universal, time-critical alerts (gate change, delay) that have to land regardless of handset. ### WhatsApp Business Boarding passes, in-stay concierge, post-trip — rich, two-way, branded. ### SMS Universal reach for gate changes, delays and cancellations — every passenger, every handset. ### Voice & flash-call Booking-confirmation flash-call, premium-tier callback for VIP guests and irregular-ops rebooking. Architecture ## From DCS or PMS to the traveler's pocket. One REST call from your reservation system, DCS, PSS or PMS. BroadNet handles language selection, channel routing, wallet-link generation and DLR reconciliation back into your traveler CDP. Airline / hotel DCS · PSS · PMS BroadNet Routing · language Carrier / Meta Direct route Traveler Verified delivery 01 · Ingest Webhook from Amadeus, Sabre, Opera, Mews or a custom PSS. PNR or folio-keyed, language-tagged, urgency-classed. 02 · Decide WhatsApp if reachable; SMS otherwise. Voice flash-call for high-priority booking confirms. Wallet-link hydrate for boarding pass. 03 · Deliver Direct Meta or MNO route. Per-message DLR back into your traveler CDP within seconds. Why travel teams pick BroadNet ## Built for irregular-ops day. - One platform for SMS, WhatsApp, RCS and Voice — your IROPS team doesn't switch vendors when a snowstorm hits. - Wallet-link generation (Apple + Google) built into the WhatsApp template manager. - Native template manager with 30+ languages and Meta-policy linting — Arabic, French, Hindi, Tagalog ready out of the box. - DCS / PMS / PSS webhooks for Amadeus, Sabre, Opera, Mews — no glue code. - AED, SAR, USD and EUR billing with volume tiers from 100k messages a month upward. ![The BroadNet snow leopard on an airport runway as an aircraft and boarding passes stream into the sky, for travel and hospitality](https://www.broadnet.me/marketing/solutions/sol-travel.webp) Built for your industry ## Your industry, on a carrier-grade network. Compliant, reliable messaging tuned to your sector — across MENA, Africa and Asia. 200+ Countries 60,000+ Enterprises Since 2003 Operator-direct [Talk to sales](https://www.broadnet.me/contact) Journey-grade SLA ## Move your guest messaging onto carrier-grade rails. Talk to our travel team about routing, languages, wallet integration and pricing for IROPS-grade workloads. Most carriers are live in under three weeks. [Talk to a travel specialist](https://www.broadnet.me/contact?industry=travel) [See pricing](https://www.broadnet.me/pricing/whatsapp) $ curl -X POST https://api.broadnet.me/sms/sendSms