# Developer-grade messaging for product and platform teams. - Canonical URL: https://www.broadnet.me/solutions/tech-saas - Language: en - Publisher: BroadNet (https://www.broadnet.me) - Markdown version of the page above, generated from the rendered page. Industry · Tech & SaaS OTP, transactional notifications, customer-success nudges and webhook-driven alerts — exposed as a REST API your product team typically integrates in 2–5 business days. Official TypeScript SDK, OpenAPI 3.1 spec, delivery webhooks, and test credentials within one business day of your request. [Read the quickstart](https://www.broadnet.me/developers/quickstart) [Request test access](https://www.broadnet.me/signup) Developer surface · at a glance 1 day Reply to test-access requests A messaging engineer sends your test credentials 329 Documented API endpoints OpenAPI 3.1 spec · official TypeScript SDK 30,000/s SMS per node No fixed per-account API rate limits 99.99% API uptime SLA Contractual, on production API endpoints REST + SMPP + webhooks. OpenAPI 3.1. Test access on request, with a reply within one business day. Product teams shipping notifications through BroadNet Regional mobility platform Pan-MENA food-delivery platform Regional music-streaming app Real-estate marketplace, MENA Transport-tech super-app High-volume fintech platform Regional ecommerce marketplace Government digital services entity Use cases ## Every product surface, one API key away. From sign-up OTP to billing-failure recovery, the same REST API powers every transactional message your app sends. API-first, webhook-driven, and proven on test access before you go live. ### OTP & 2FA Sign-up, login and step-up auth on SMS → WhatsApp → Voice → flash-call failover. One verify endpoint, billed per success. Sub-5s P95 Channel failover Billed per success ### Transactional notifications Account events, security alerts, billing receipts and subscription updates — fanned out to the channel each user prefers. User-pref routing Retry with backoff DLR webhook ### Customer-success nudges Activation reminders, onboarding milestones and trial-expiry alerts — driven by your own product-analytics events. Event-driven Cohort send Frequency cap ### Security & alerts Anomalous-login alerts, password-change confirms and on-call paging via SMS or Voice with retry escalation. Webhook payload On-call escalation Voice fallback ### Inbound + webhooks Two-way SMS and WhatsApp into your product. Inbound messages and delivery reports pushed to your webhook, retried with exponential backoff, replayable from the dashboard. Inbound + DLR Exponential retry Dashboard replay ### Embedded experiences Verify flows, WhatsApp opt-in and click-to-chat embedded in your product on the same REST API — typed calls from the TypeScript SDK, or plain HTTP from any stack. TypeScript SDK OpenAPI 3.1 Drop-in widgets Compliance ## Audit-ready for your enterprise buyer. Even early-stage SaaS hits the enterprise security review. BroadNet ships SOC 2, ISO, PDPL and GDPR documentation on day one, so your messaging line item never blocks a deal. SOC 2 SOC 2 Type II Security, availability and confidentiality criteria, audited continuously across a 12-month observation window. Report shareable under NDA. Attestation available on request ISO ISO/IEC 27001:2022 Information-security management certified across Dubai, Frankfurt and Singapore data-centre estates. Attestation available on request GDPR GDPR & CCPA EU GDPR Article 28 DPA, UK GDPR and California CCPA/CPRA addenda available on day one for cross-border products. Attestation available on request PDPL MENA PDPL UAE Federal Decree-Law 45/2021 and KSA PDPL 2023 — for SaaS shipping into the GCC. Attestation available on request HIPAA HIPAA aware BAA available for healthcare-adjacent SaaS workloads on request. PHI-scrubbing in webhook logs. Attestation available on request Case study · regional super-app ## Separate SMS and OTP vendors consolidated onto one API key. Challenge: The super-app's microservices were wired into several messaging vendors, with bespoke retry logic in each service. Approach: A leading regional super-app migrated to a single BroadNet verify + messages API key, replacing custom retries with automatic channel failover. Customer reference available under NDA. [Read the full story](https://www.broadnet.me/customers) [Read the quickstart](https://www.broadnet.me/developers/quickstart) Channel mix ## The channel mix SaaS teams actually ship. SaaS teams typically start with SMS-only OTP, then add WhatsApp for cost and reach, and Voice as failover. The same API powers all three — start with one channel, light up the rest with a flag. ### SMS Universal-reach OTP and transactional. Every user, every handset. Day-one channel for most SaaS. ### WhatsApp Business Lower cost, higher engagement, and the default for product nudges in MENA and South Asia. ### Voice & flash-call OTP failover and on-call escalation. Flash-call can lower OTP cost where carriers support it. Architecture ## One REST call, every channel. POST /sms/sendSms for one message. POST /sms/sendbulk for a recipient file. POST /whatsapp/message/sendbulk for WhatsApp. One Bearer token and one path family per channel — SMS, WhatsApp, RCS, Telegram, Email and more — while BroadNet handles routing, failover and DLR. Your app REST · SMPP BroadNet Routing · failover Carrier / Meta Direct route User Verified delivery 01 · Call POST /sms/sendSms with senderId, destinationNumber, message and messageType, authenticated with your Bearer token. The message ID in the response identifies the send for DLR reconciliation. 02 · Route Channel picked by user preference + reachability. Failover chain runs automatically if first hop fails. 03 · Webhook DLR pushed back to your app's webhook within seconds. Replayable from the dashboard. Retried with exponential backoff. Why product teams pick BroadNet ## Built for developers, by developers. - One API token, 200+ countries, every channel. Call the REST API from any language, or use the official TypeScript SDK (@broadnet/cpaas-sdk). - OpenAPI 3.1 spec — import directly into Postman, Insomnia or your codegen pipeline. - Test access within one business day of your request: you send to your own verified number and prove a working OTP flow before production. - SOC 2 Type II + ISO 27001 + GDPR DPA available day one — your enterprise security review will not block a deal. - USD billing globally, AED/SAR for MENA accounts. Volume tiers transparent and self-serve. Built for your industry ## Your industry, on a carrier-grade network. Compliant, reliable messaging tuned to your sector — across MENA, Africa and Asia. 200+ Countries 60,000+ Enterprises Since 2003 Operator-direct [Talk to sales](https://www.broadnet.me/contact) Developer-grade SLA ## Ship your first message with test access. Test access on request, with a reply within one business day. Pay-as-you-go after. Volume pricing from 100k messages a month. SOC 2 + ISO + GDPR-aligned. [Request test access](https://www.broadnet.me/signup) [Read the docs](https://www.broadnet.me/developers/quickstart) $ curl -X POST https://api.broadnet.me/sms/sendSms