Refund Policy

Payment & Refund Policy
Any person who requires assistance in understanding any aspect of this document should contact Broadnet Accounts Department on +971 4 456 7768.

Overview
Broadnet strives to maintain efficient and effective operational systems and from time to time may revise certain policies and procedures in an effort to enhance these systems with a view to improving product and service delivery and customer satisfaction. To this end, Broadnet seeks to ensure that its clients are offered an array of safe, appropriate, and convenient payment choices.

SCOPE
This document applies to Broadnet and its Clients.

Policy Principles

Change In Details -The Client will need to inform Broadnet of any changes to their information; this includes addresses, phone numbers, contact names, email addresses, and change of business ownership.
Notices & Communication- Notices and invoices are sent by Broadnet via email Broadnet Technologies will not be held in charger if the Client didn't receive any communication that was made via email address that has not been updated.

Payments - All payments are required to be completed 4 days from the date of the invoice. Payments can be submitted via:

  • Cheque made out to 'Broadnet' and posted to Business Bay, Almanara Tower , Dubai - UAE.
  • Using Google Checkout by Credit Card
  • Online payment system (http://www.broadnet.me/our-client.htm)
  • Payments for hosting, license fees and domain forwarding will be billed annually in advance.
  • Payments for SEO/ SEM access and usage will be billed on a monthly basis.
  • All other services will be billed when they become due at the discretion of Broadnet.


Failure to Pay - If a payment is overdue, Broadnet reserves the express right to suspend the Client's service until full payment has been made.

Hourly Work - Any work undertaken by Broadnet at an hourly rate will be billed for a minimum period of one hour. Any work extending over one hour will be rounded to the closest quarter hour.

Cancellation of the Service - If you wish to cancel your service with Broadnet, the service will continue until the end of the period of which the client has paid. Please note that no refund will be made for the remaining period. Acceptance of the Policy - Payment of an invoice denotes agreement to the terms and conditions set forth in this Billing Policy.

Changes in the Policy - This policy is subject to change without prior notice. Kindly make sure to always check the current billing policies.

Refund & Order Cancellation
Client can cancel any order within 3 days of the Dated Invoice by submitting a proper document of order cancellation.Our Accounts Department will verify the request and process the refund 14 working days.

Communication
This document will be at the through the Accounts Department and Broadnet's website.

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