# Payment and Refund Policy.

- Canonical URL: https://www.broadnet.me/legal/refund-policy
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- Publisher: BroadNet (https://www.broadnet.me)
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LEGAL

Last updated · October 20, 2026 Effective immediately upon publication Document · /legal/refund-policy

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## Overview

How BroadNet invoices and takes payment, when service can be suspended for non-payment, how cancellations work, and how to cancel an order within 3 days of the invoice date for a refund.

§01

## Questions about this policy

Anyone who needs help understanding any part of this document should contact the BroadNet Accounts Department on +971 4 456 7768.

§02

## Policy overview

BroadNet strives to maintain efficient and effective operational systems and, from time to time, may revise certain policies and procedures to enhance these systems, with a view to improving product and service delivery and customer satisfaction. To this end, BroadNet seeks to ensure that its clients are offered an array of safe, appropriate and convenient payment choices.

§03

## Scope

This document applies to BroadNet and its Clients.

§04

## Change in details

The Client must inform BroadNet of any changes to its information, including addresses, phone numbers, contact names, email addresses and any change of business ownership.

§05

## Notices and communication

BroadNet sends notices and invoices by email. BroadNet is not responsible if the Client does not receive a communication sent to an email address that the Client has not kept up to date.

§06

## Payments

All payments must be completed within 4 days of the invoice date. Payments can be made by:

- Cheque made out to ‘Broadnet’ and posted to Al Manara Tower, Business Bay, Dubai, UAE.
- BroadNet’s online payment system.

§07

## Billing periods

Services are billed when they become due, at BroadNet’s discretion.

§08

## Failure to pay

If a payment is overdue, BroadNet reserves the express right to suspend the Client’s service until full payment has been made.

§09

## Hourly work

Any work BroadNet undertakes at an hourly rate is billed for a minimum of one hour. Any work extending beyond one hour is rounded to the nearest quarter hour.

§10

## Cancellation of the service

If you wish to cancel your service with BroadNet, the service continues until the end of the period for which the Client has paid. No refund is made for the remaining period.

§11

## Refund and order cancellation

The Client can cancel any order within 3 days of the invoice date by submitting a proper order-cancellation document. The Accounts Department verifies the request and processes the refund within 14 working days.

§12

## Acceptance of the policy

Payment of an invoice denotes agreement to the terms and conditions set out in this policy.

§13

## Changes to the policy

This policy is subject to change without prior notice. Please always check the current billing policy.

§14

## Communication

This document is available through the Accounts Department and on BroadNet’s website.

§15

## Definitions

Capitalised terms used in this document carry the meanings assigned to them in the Master Services Agreement and the BroadNet Data Processing Agreement. Where conflict arises, the MSA prevails for commercial terms and the DPA prevails for data-protection terms.

Quick reference

**BroadNet**

BroadNet Technologies Sarl, headquartered in Dubai, United Arab Emirates, and its wholly-owned subsidiaries.

**Customer**

The legal entity that has executed an order form or Master Services Agreement with BroadNet.

**Services**

The messaging APIs, dashboards, and supporting infrastructure provided by BroadNet under an order.

**Personal Data**

Has the meaning given in Article 4(1) GDPR; equivalent definitions apply under UAE PDPL and Saudi PDPL.

## Questions?

Questions about this document or our legal terms? Our legal team responds within two business days.

[legal@broadnet.me](mailto:legal@broadnet.me)

BroadNet Technologies Sarl · Dubai, UAE · Operating since 2003

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