# How can we help?

- Canonical URL: https://www.broadnet.me/help
- Language: en
- Last updated: 2026-10-21
- Publisher: BroadNet (https://www.broadnet.me)
- Markdown version of the page above, generated from the rendered page.

Help Center

Find answers, talk to engineering, or check system status.

[Status](https://www.broadnet.me/status) 24/7 NOC · GMT+4 EN · AR · FR support

[Browse the knowledge base Plain-English answers to common questions about sending, routing, regulation and billing. Open Answers](https://www.broadnet.me/answers) [Read the API docs Quickstarts, endpoint reference, the official TypeScript SDK, SMPP, webhooks and an OpenAPI 3.1 spec. Open docs](https://www.broadnet.me/developers) [Check service status Component status, incident notices and the 99.99% uptime SLA. View status](https://www.broadnet.me/status) [Email support Direct line to our support engineers. Response within one business day on standard plans; faster on enterprise. support@broadnet.me](mailto:support@broadnet.me)

Categories

## Pick a topic.

### Getting started

- [Send your first SMS in 3 lines](https://www.broadnet.me/developers/quickstart)
- [Activate your account](https://www.broadnet.me/answers/activate-account)
- [Choose the right channel](https://www.broadnet.me/products)
- [Get your test credentials](https://www.broadnet.me/developers/quickstart)

### Authentication & API keys

- [Generate an API key](https://www.broadnet.me/developers/authentication)
- [Rotate or revoke keys](https://www.broadnet.me/answers/rotate-api-keys)
- [IP allow-listing](https://www.broadnet.me/developers/authentication)
- [Bearer token authentication](https://www.broadnet.me/developers/authentication)

### Sending messages

- [SMS — REST + SMPP](https://www.broadnet.me/developers/api-reference)
- [WhatsApp templates](https://www.broadnet.me/products/whatsapp-business-api)
- [RCS rich cards](https://www.broadnet.me/products/rcs-messaging)
- [Schedule a campaign](https://www.broadnet.me/products/bulk-sms)
- [Sender ID selection](https://www.broadnet.me/answers/what-is-sender-id)

### Webhooks & DLRs

- [Receive delivery receipts](https://www.broadnet.me/developers/webhooks)
- [Inbound SMS webhooks](https://www.broadnet.me/products/two-way-sms)
- [Delivery-status webhooks](https://www.broadnet.me/developers/webhooks)
- [Retry policy & DLQ](https://www.broadnet.me/developers/webhooks)

### Billing & invoices

- [How pricing works](https://www.broadnet.me/pricing)
- [Top up your balance](https://www.broadnet.me/answers/top-up)
- [Download invoices](https://www.broadnet.me/answers/download-invoices)
- [Volume discounts](https://www.broadnet.me/pricing)
- [Currency & payment methods](https://www.broadnet.me/answers/payment-methods)

### Compliance & regulations

- [GDPR & data residency](https://www.broadnet.me/compliance)
- [TDRA (UAE) sender IDs](https://www.broadnet.me/regulations/uae)
- [CST (Saudi Arabia)](https://www.broadnet.me/regulations/saudi-arabia)
- [10DLC in the United States](https://www.broadnet.me/regulations/united-states)
- [ISO 27001 certificate](https://www.broadnet.me/trust)

Most asked

## Popular questions.

1. [01 How do I send my first SMS? Request test access at /signup — we reply within one business day. Once you have your access token, POST a JSON body with senderId, destinationNumber, message and messageType to https://api.broadnet.me/sms/sendSms, with the token in an Authorization: Bearer header. Full quickstart in the developer docs.](https://www.broadnet.me/developers/quickstart)
2. [02 How do I get a sender ID approved? Submit a sender ID registration in the dashboard with proof of brand ownership. Approval takes 5–15 business days depending on the regulator (TDRA, CST, NTRA, etc.). BroadNet handles the filing on your behalf.](https://www.broadnet.me/answers/how-to-register-sender-id)
3. [03 What's the difference between A2P SMS and 2-Way SMS? A2P (application-to-person) is outbound only — alerts, OTPs, notifications. Two-Way SMS adds inbound replies via a virtual number, with webhooks delivering each MO message to your endpoint.](https://www.broadnet.me/products/two-way-sms)
4. [04 How are delivery receipts (DLRs) delivered? DLRs are JSON payloads POSTed to the webhook you register per account or per message. Retries with exponential backoff for up to 24 hours.](https://www.broadnet.me/developers/webhooks)
5. [05 What does HLR Lookup return? MSISDN, country, MCC/MNC, current operator (handles portability), ported status, roaming status, and active/inactive state — about 350ms for a live query, under 50ms from cache.](https://www.broadnet.me/products/hlr-lookup)
6. [06 How is BroadNet priced? Per message, per country, with volume discounts that start at 100K messages a month. WhatsApp and RCS follow Meta and operator pass-through pricing. No setup fees.](https://www.broadnet.me/pricing)
7. [07 Is BroadNet GDPR-compliant? Yes. EU traffic is isolated to EU-only routes and storage; DPA is standard; right-to-erasure tooling is exposed via API. We also align to UAE PDPL and KSA PDPL.](https://www.broadnet.me/compliance)
8. [08 Where do I report an incident or outage? Service status is at broadnet.me/status. For unresolved issues, email support@broadnet.me or open a ticket from the dashboard — 24/7 NOC in Dubai and Beirut.](https://www.broadnet.me/status)

Still stuck?

## Can't find what you need?

Three ways to reach us. Pick the one that fits.

[Email support For account, billing, integration or routing questions. Response within one business day on standard plans. support@broadnet.me](mailto:support@broadnet.me) [Talk to sales New customer? Discussing volume, regulatory coverage or a custom deployment? Talk to a human. Contact sales](https://www.broadnet.me/contact) [Schedule a consultation Walk through your use case with a solution engineer. Free for prospective customers. Book a slot](https://www.broadnet.me/demo)

[Service status Component status, incident notices and the uptime SLA at broadnet.me/status View status](https://www.broadnet.me/status)

ISO 27001 SOC 2 Type II 24/7 NOC Support hours: 24/7 GMT+4