# What is IVR (Interactive Voice Response)?

> IVR (Interactive Voice Response) is an automated telephony system that plays voice prompts and collects caller input via keypad (DTMF) tones or speech recognition, then routes the call or serves information without a human agent. Programmable-voice IVR flows are built in code — 'press 1 for sales' menus, self-service balance checks, or voice-OTP delivery. See /answers/what-is-acd, /answers/what-is-did, /products/voice, and /products/voice.

- Canonical URL: https://www.broadnet.me/answers/what-is-ivr
- Language: en
- Last reviewed: 2026-07-22
- Publisher: BroadNet (https://www.broadnet.me)

## Related

- [All answers](https://www.broadnet.me/answers)
- [Glossary](https://www.broadnet.me/answers)
- [What is a DID (Direct Inward Dialing) number?](https://www.broadnet.me/answers/what-is-did)
- [What is voice broadcast?](https://www.broadnet.me/answers/voice-broadcast-explained)
- [What is ACD (Average Call Duration)?](https://www.broadnet.me/answers/what-is-acd)
- [ASR — Answer-Seizure Ratio explained](https://www.broadnet.me/answers/what-is-asr)
- [How does programmable voice work?](https://www.broadnet.me/answers/programmable-voice)
- [Voice](https://www.broadnet.me/products/voice)
- [Voice integration](https://www.broadnet.me/products/voice)